Returns

If a desktop phone stand or holder is not right for you, this page explains the conditions, timing, costs and refund process.

Request window

You may request a return within 30 days of receiving your order. Please contact us first so we can confirm the return address before you send anything; do not ship to the sender address on the parcel without confirmation.

Condition

Returned items should be unused and in their original packaging, with all accessories included. Please check the stand for marks or damage before packing, and include your order number in the parcel or with your message.

Reasons and who pays

For a change-of-mind return, you pay the return shipping cost. If the item is wrong, damaged or defective, we pay the return shipping cost. In every case, contact us first so we can confirm the correct address and any instructions for the specific item.

Illustration of a phone stand being wrapped beside a mailer — Illustrative scene; packaging can vary. Please contact us before sending a return.

Packing

Pack the stand securely so it cannot move in transit, using the original box where possible. Include all parts, such as grips, pads or cables supplied with the holder. Keep proof of postage until your refund is complete.

If the stand arrived damaged, take a photo before wrapping it. Keep your phone and any cables that were not part of your purchase out of the return.

Inspection and refunds

Once we receive the return, we inspect it. After inspection, we initiate the refund within 5–10 business days. The time for the refund to appear depends on your payment provider and is outside our control. Refunds are made to the original payment method where possible.

Wrong, damaged or defective items

Report these with your order number and photos of the item and packaging. We will confirm the return address and cover return shipping. If you are unsure whether your issue qualifies, ask us before returning.

Questions

For help with a return, see contact, or read shipping and payment for related information.

Checking your setup

Before relying on a holder, compare the product details with your phone and any case you use. Consider the space available on your desk, the viewing position you need and whether your charging cable will be accessible. If a detail is unclear, contact us with the product name and your phone details. Check the item before use, since the unused condition above applies to eligible returns.