Cancellation

Plans change. This page explains how to request a cancellation and what happens if your order has already been dispatched.

Before dispatch

You may request a cancellation before your order is dispatched. Contact us with your order number as soon as possible. Because processing takes 1–3 business days, there is often a short window to act, but we cannot promise that a request will arrive before dispatch. If we can cancel before dispatch, we will confirm it and arrange a refund to the original payment method.

After dispatch

If your order has already been dispatched, it cannot be cancelled in the same way. You can instead request a return after you receive it, within 30 days of receipt, provided the stand is unused and in its original packaging with all accessories. See returns for conditions, costs and refund timing. For a change-of-mind return, you pay return shipping; if the item is wrong, damaged or defective, we pay it.

Exchanges

If you would prefer a different stand or holder, tell us what you need and why the first choice did not suit you. We can discuss whether a return and a new order is the right route. Availability and price are confirmed at the time of the new order.

Changing a particular item

If your order contains several stands, identify which item you want to change or cancel. For an alternative, tell us the phone size, whether a case is used and the viewing position you need. Wait for confirmation of the original request before ordering a replacement.

Refund timing

For a cancellation before dispatch, we initiate the refund once the cancellation is confirmed. For a return after delivery, we initiate the refund within 5–10 business days after we receive and inspect the item. Posting time varies by payment provider.

How to request

Use the details on contact and include your order number and the email used for the order. For delivery questions, see shipping; for payment questions, see payment.