Payment
This page explains the currency we use, the current status of payment options, and what to do if something goes wrong with a payment or refund.
Currency
All prices are shown in USD. If your card or account is in another currency, your provider may apply its own conversion rate and fees.
Current payment status
PayPal is planned but is not currently connected. Please do not rely on PayPal being available at checkout until it is shown as an active option. Other payment methods shown at checkout are the ones currently accepted.
Failed payments
If a payment fails, check the card details, expiry date and billing address, and try again. If it still fails, contact your bank or card provider first, as they may be blocking the transaction. If you need help from us, send your order number and the approximate time of the attempt through contact.
Duplicate payments
If you see two charges for one order, send us the order number, the amount and the approximate times. We will look into it. Do not send full card numbers by email.
Refunds
Refunds are initiated to the original payment method where possible. For returns, we initiate the refund within 5–10 business days after we receive and inspect the item. Posting time varies by provider. For cancellations before dispatch, we initiate the refund once the cancellation is confirmed. See returns and cancellation.
PayPal buyer protection
PayPal buyer protection is conditional on its own eligibility rules and is not something we can promise. You can read the current terms at PayPal buyer purchase protection.
Questions
When an order is missing
Check the shipment update and contact us with your order number if the stand has not arrived or differs significantly from its description. If PayPal is connected and was used for payment, PayPal may protect eligible transactions. Its dispute instructions explain how to report an issue and check the applicable conditions.