Shipping

This page explains where we ship, what delivery costs, how long an order takes to prepare, and what to do if a parcel is late or arrives damaged.

Destinations and cost

We ship to the United States and Canada. Shipping is free, with no minimum order value. All prices on the site are in USD.

Processing and transit

Processing takes 1–3 business days after your order is placed. This is the time needed to prepare and hand over your stand or holder; it is separate from transit. Estimated transit is 3–6 business days within the United States and 4–8 business days to Canada. These are estimates, not guarantees, and busy periods or local conditions can affect them.

Tracking

When your order is dispatched, tracking information is sent to the email address used for the order. Check that address carefully, including spam or promotions folders, if you do not see it. Tracking may take a short time to show movement after dispatch.

Address changes

If you need to correct a shipping address, contact us as soon as possible. If the order has not yet been dispatched, we may be able to update it. Once dispatched, changes depend on the carrier and may not be possible. See cancellation for requests before dispatch.

Delayed parcels

If tracking has not updated for an unusual period, or the estimated window has passed, contact us with your order number. We will look at the available tracking information with you and agree the next step. Please do not assume a parcel is lost before checking with neighbours or a building desk where relevant.

Before using your stand

Compare the stand and any listed components with your order when it arrives. Keep the packaging while you check the cradle, grips and charging-port clearance against your phone and case. If something is missing or damaged, contact us before returning it; a photo and your order number help explain what you received.

Damaged or wrong items

If a stand arrives damaged or you receive the wrong item, report it with your order number and photos of the item and packaging. We arrange the return and cover return shipping in these cases; the returns page has the details. For general questions, use contact.